FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At The Hawthorne in Jacksonville, FL, our diverse floor plans cater to every lifestyle—be it a cozy one-bedroom retreat, a spacious two-bedroom haven, or a family-friendly three-bedroom escape. Curious about what to expect? Browse our FAQs page and find the answers you seek about life at The Hawthorne!

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    Yes, you can be added to our waitlist if no units are currently available.

  • Are there short-term or flexible lease options available?

    Our shortest lease term is 7 months.

  • Do prices change based on lease term or floor plan?

    Yes, prices change based on lease term, floor plan, availability, and move-in date.

Application & Leasing

  • What is the application process and timeline?

    The application process typically takes one to two days, depending on approval status.

  • What documents are required to apply?

    Applicants must provide proof of income and rental verification.

  • Can I lease an apartment without an in-person visit?

    Yes, you can lease an apartment without an in-person visit.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    The application fee is $75 per person 18 years of age or older. A one-time, non-refundable administration fee of $300 is due at the time of application. The security deposit is based on credit and can range from $300 up to one month's rent.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Pet rent is $30 per pet per month, with a maximum of 2 pets per apartment. There is also a non-refundable pet fee of $300 per pet. Boat and trailer parking spaces are available for $35 per month.

  • What payment methods are accepted?

    All rent payments are made online through the Bilt app.

  • Are late fees charged for late rent, and when?

    Yes, late fees are charged. Late fees are charged on the 4th of the month and are 10% of the base rent. Rent is due the 1st-3rd of every month.

Resident Policies

  • What is the guest policy?

    Residents can't have more than 2 guests at the amenities, and guests must be accompanied by the resident. Also, a guest cannot stay in the apartment for more than 15 days without prior written approval.

  • What is your smoking policy?

    The Hawthorne is a smoke-free community.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    The pool is open from dawn to dusk, and the fitness center is open 24 hours. The clubhouse is open during office hours, Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 5:00 PM.

  • Are there community events or resident programs?

    Yes, we have resident events monthly.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required.

Utilities & Services

  • How do I set up electricity, water, and internet?

    For electricity, you will need to contact Jacksonville Electric Authority at 904-665-6000. We bill monthly for water/sewer, and that is already turned on in the apartment for you. Internet is your choice, as we do not provide internet.

  • What internet or cable providers service the community?

    The Xfinity rep's name is Kat, 904-988-4041. AT&T is also a provider that can service the community.

  • Is renters insurance required?

    Yes, renters insurance is required.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    We do charge monthly for water/sewer, based on usage and occupants in the home. Trash is $6.00 monthly, pest control is $5.00 monthly, and we have valet trash that is $25 monthly. We do not have recycling in the community.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes, emergency maintenance is available 24/7. You would call the leasing office at 904-538-0992 and follow the prompts to contact maintenance in case of an emergency, as well as enter a service request online through the resident portal for documentation.

Move-In & Move-Out

  • How do I schedule my move-in date and time?

    You can let us know what time works best for you on your scheduled move-in date, and we will accommodate you!

  • What is the move-out notice period?

    We do require a written 60-day notice prior to the lease ending.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, we have some ADA units available in our one-, two-, and three-bedroom apartments.